Privacy Policy
Effective Date: 06/04/2026
At Commercial AI, we are committed to protecting your privacy and ensuring your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
1. Information We Collect
We may collect and process the following data:
Personal Information
- Name
- Email address
- Phone number
- Company details
Technical Data
- IP address
- Browser type and version
- Device information
- Pages visited and interaction data
Communication Data
- Messages sent via forms, email, or chat
- Call recordings (if using AI voice systems)
2. How We Use Your Information
We use your data to:
- Provide and improve our AI automation services
- Respond to enquiries and communicate with you
- Process bookings and service requests
- Analyse usage to improve performance
- Maintain security and prevent fraud
3. AI & Data Processing
Our systems may use artificial intelligence to:
- Analyse documents and communications
- Transcribe and summarise audio recordings
- Automate responses and workflows
All processing is designed to support business operations and improve efficiency while maintaining data security.
4. Legal Basis for Processing
We process personal data under the following legal bases:
- Consent – when you provide information voluntarily
- Contract – to deliver requested services
- Legitimate Interest – to improve and operate our business
- Legal Obligation – where required by law
5. Data Sharing
We do not sell your personal data.
We may share data with:
- Service providers (e.g. hosting, CRM, analytics tools)
- Technology partners supporting our AI systems
- Legal authorities if required by law
All third parties are required to handle your data securely.
6. Data Storage & Security
We implement appropriate technical and organisational measures to protect your data, including:
- Secure servers and encryption
- Access controls
- Regular monitoring and updates
7. Data Retention
We retain personal data only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal obligations
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact us at:
📧 enquires@commercialai.co.uk
9. Cookies
Our website may use cookies to:
- Improve user experience
- Analyse website traffic
- Support marketing efforts
You can manage cookie preferences through your browser settings.
10. Third-Party Services
Our website may include links or integrations with third-party services. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
12. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
Commercial AI
📧 Privacy Policy
At Commercial AI, we are committed to protecting your privacy and ensuring your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
1. Information We Collect
We may collect and process the following data:
Personal Information
- Name
- Email address
- Phone number
- Company details
Technical Data
- IP address
- Browser type and version
- Device information
- Pages visited and interaction data
Communication Data
- Messages sent via forms, email, or chat
- Call recordings (if using AI voice systems)
2. How We Use Your Information
We use your data to:
- Provide and improve our AI automation services
- Respond to enquiries and communicate with you
- Process bookings and service requests
- Analyse usage to improve performance
- Maintain security and prevent fraud
3. AI & Data Processing
Our systems may use artificial intelligence to:
- Analyse documents and communications
- Transcribe and summarise audio recordings
- Automate responses and workflows
All processing is designed to support business operations and improve efficiency while maintaining data security.
4. Legal Basis for Processing
We process personal data under the following legal bases:
- Consent – when you provide information voluntarily
- Contract – to deliver requested services
- Legitimate Interest – to improve and operate our business
- Legal Obligation – where required by law
5. Data Sharing
We do not sell your personal data.
We may share data with:
- Service providers (e.g. hosting, CRM, analytics tools)
- Technology partners supporting our AI systems
- Legal authorities if required by law
All third parties are required to handle your data securely.
6. Data Storage & Security
We implement appropriate technical and organisational measures to protect your data, including:
- Secure servers and encryption
- Access controls
- Regular monitoring and updates
7. Data Retention
We retain personal data only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal obligations
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact us at:
enquires@commercialai.co.uk
9. Cookies
Our website may use cookies to:
- Improve user experience
- Analyse website traffic
- Support marketing efforts
You can manage cookie preferences through your browser settings.
10. Third-Party Services
Our website may include links or integrations with third-party services. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
12. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
Commercial AI
📧 enquires@commercialai.co.uk
📍71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ